Terms and Conditions

Effective date: September 24, 2026

These Terms govern your use of the Problem Services website and support-intake service operated by PROBLEM.SERVICES. By using the service, you agree to these Terms and acknowledge the Privacy Policy.

Purpose of the service

Problem Services helps people describe a problem and route a request to an appropriate support team. Submitting a request does not create a professional-client relationship, guarantee representation, guarantee assistance, or guarantee any particular outcome.

Not an emergency service

Problem Services is not an emergency-response service and does not automatically dispatch police, medical care, or other emergency assistance. If you or another person may be in immediate danger, contact local emergency services or a trusted nearby person when it is safe to do so.

Your responsibilities

You agree to:

• provide information you reasonably believe is accurate;
• avoid impersonating another person or deliberately submitting false, abusive, or unlawful material;
• avoid uploading or entering unnecessary passwords, banking credentials, or identity-document numbers; and
• respect the privacy and legal rights of other people.

AI-assisted intake

The intake assistant and speech-transcription features are tools for preparing a request. Their output may be incomplete or inaccurate and is not legal, medical, financial, or other professional advice. You are responsible for reviewing and correcting the information before submission.

SMS terms

If you voluntarily provide a mobile number, select SMS as a safe channel, and consent to contact, you agree to receive case-related text messages from Problem Services. Message frequency varies according to your request. Message and data rates may apply. Consent to SMS is not a condition of receiving assistance.

Reply STOP to an SMS to opt out of further messages and HELP for help. You may also contact us using the email address below. Carriers are not liable for delayed or undelivered messages. Not all networks or devices may be supported.

Safe contact instructions

We aim to follow the contact permissions, unsafe-channel choices, and safe-time notes you provide. You are responsible for updating us if those instructions or contact details change. Electronic communication cannot be guaranteed to remain private when other people can access your device or account.

Availability and changes

We may change, suspend, or discontinue features to maintain security, comply with law, or improve the service. We do not guarantee uninterrupted or error-free availability.

Disclaimers and limitation

To the extent permitted by applicable law, the service is provided on an "as available" basis without warranties of a particular result. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

Privacy

Our handling of personal information is described in the Privacy Policy. Mobile information and SMS opt-in data are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Changes to these Terms

We may update these Terms. The effective date above identifies the current version.

Contact

Questions about these Terms or the messaging program may be sent to support@problem.services. Our postal address is Problem.services, 1074/A, Pipleline Road, Palarivatom, Kochi-682025.